Certification Analyst

Quest Diagnostics

4d•Hybrid

About The Position

This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely, professional manner. Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations: Schaumburg, IL or Secaucus, NJ. Pay Range: $95,000 - $105,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Requirements

Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience.
3-5 years of experience in a laboratory customer connectivity role.
Strong commitment to customer service and teamwork.
Solid grasp of technical and process concepts related to client connectivity.
Excellent troubleshooting, problem resolution, and communication skills.
Proficiency with general connectivity support and problem resolution procedures.

Nice To Haves

3-5 years of Epic HL7 laboratory implementation experience.
5+ years of experience in the Health Care industry or with clinical information systems support.
Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.
Epic certification

Responsibilities

Develop technical design documents to build and implement integration solutions.
Certify new vendors, products, and functionality against company and regulatory requirements.
Implement, document, and test interface projects, including beta versions and production enhancements.
Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
Set up, support, and maintain HUB interfaces while complying with all company standards.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities