Centralized Service Manager II

Truist•Atlanta, GA

About The Position

The Centralized Service Manager provides day-to-day oversight and management of assigned third parties that deliver outsourced services and applications to Truist. The role facilitates third-party risk assessments, contract review and structuring, due diligence, and fourth-party oversight in alignment with the business unit’s sourcing strategy. It works with division-aligned support to ensure managed services comply with Third Party Risk Management (TPRM) standards and policies, and serves as a central point of supplier coordination and communication with management and the Third Party Risk Operations Function (TPROF). The manager develops relationships with the business unit and third parties to improve risk management, cost, quality, and ease of doing business. The role monitors supplier performance, service quality, operational efficiency, client satisfaction, and cost savings; supports third-party lifecycle and sourcing processes; and develops contingency, termination, and transition plans. It ensures contract compliance and appropriate invoicing, addresses findings and regulatory issues, and assists with audit responses. Responsibilities may include complex or high-risk supplier relationships and team lead or mentorship duties, but not management of teammates.

Requirements

Seven years of experience in business functions or relevant experience in third-party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent.
Strong analytical, problem-solving, and negotiation skills.
Strong relationship management skills.
Strong written and verbal communication skills, including experience communicating frequently with senior management.
Third-party management and procurement experience.
Flexibility to adapt to the needs of various projects and cultures.
Proficiency in basic computer applications, such as Microsoft Office.

Nice To Haves

Bachelor’s degree or equivalent education and related training; a bachelor’s degree is preferred.
Master’s degree in Business Administration, Supply Chain, Finance, or Accounting.
Project Management Professional certification, Six Sigma, or other advanced education and/or certificates.
Experience with SAP Ariba, RSA Archer, and SharePoint.
Industry experience.

Responsibilities

Identify and manage third-party risks in accordance with Third Party Risk Management policies and guidelines.
Work with business units to understand third-party service scope, business needs, and performance requirements.
Monitor third-party relationships to manage risk and ensure service quality, internal client satisfaction, operational efficiency, and target cost savings.
Manage complex or high-risk third-party relationships, including providers of high-risk or multiple services.
Partner with Business Unit Owners to complete Sourcing Requests, Third Party Planning Questionnaires, Due Diligence Questionnaires, and other third-party lifecycle requirements.
Establish measurable supplier performance metrics and periodic supplier meetings; conduct ongoing monitoring and communicate relationship health and performance.
Develop and execute third-party contingency, termination, and transition plans.
Ensure contract compliance and proper invoicing in accordance with documented terms and conditions.
Serve as a tactical and strategic point of contact between third parties and line-of-business teammates.
Address actions required by TPROF assessments, quality control, and testing; report and escalate regulatory issues through internal management and TPROF.
Assist with internal and external audit responses related to the role’s scope, in coordination with TPROF.
Provide team lead or mentorship support as needed, without managing teammates.
Complete additional projects and assignments as needed for divisional areas.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan