Centralized Scheduling Representative

Freeman Health System

23h • Onsite

About The Position

Schedule: Full-Time Days (40 hrs/week) What You'll Do Scheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.

Requirements

• High school diploma or GED required.
• Ability to perform all responsibilities of the scheduler as needed to ensure continuous scheduling coverage.
• 1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).
• Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong customer service skills and professional communication (phone, email, and in-person).

Nice To Haves

• Experience in a hospital Procedural or Surgical Services, or Physician Office Scheduling.
• Experience using workforce scheduling and/or timekeeping systems (e.g., Workday or similar).
• Intermediate Excel skills (sorting/filtering, simple formulas, and reporting).
• Knowledge of staffing matrices.

Responsibilities

• Coordinating appointments
• Verifying and updating patient information
• Ensuring accurate scheduling in accordance with departmental guidelines
• Serving as a key point of contact for patients, providers, and internal departments
• Providing timely, courteous service
• Protecting patient privacy
• Supporting efficient clinic/hospital operations

Benefits

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED