Centralized Scheduling Coordinator

Access Physical Therapy & Wellness•Town of Hamptonburgh, NY

1d•Remote

About The Position

Access Physical Therapy, a member of the Confluent Health family, is seeking a full-time Central Scheduler. The company fosters an amazing culture where employees love coming to work and are passionate about helping patients return to their everyday lives. Access Physical Therapy offers a fun, family-like environment, support, career growth opportunities, and resources to excel. The role is ideal for an individual with excellent organizational and multitasking abilities, a love for continuous learning, and a passion for helping others. The company emphasizes growing together, laughing, and doing meaningful work that impacts lives.

Requirements

High School Diploma required.
MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
Excellent telephone etiquette, pleasant personality and customer service skills.
Excellent multi-tasker in a fast-paced environment.
Bi-Lingual In Spanish and English required.

Nice To Haves

Preferred experience in medical reception but not required.
Previous history with and working knowledge of insurance benefits, administrative duties, customer service and office experience a plus.

Responsibilities

Pleasantly answer phones, schedule patients via online chat, phone, email, text and fax.
Engage in patient and referral source interaction on the phone.
Work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts.
Learn and navigate through 2 EMR systems.
Schedule patients for all 34 locations in both NJ and PA.
Accurately register patients according to company policy and procedures and ensure required forms are completed and signed by patients.
Demonstrate amazing Customer Service and maintain HIPAA Compliance.