Centralized Scheduling Representative (Call Center)

Brightli • Springfield, MO

2d • Onsite

About The Position

Are you passionate about helping others and creating positive experiences with every interaction? Join our compassionate, collaborative team as a Centralized Scheduling Representative and play a vital role in connecting individuals with the care and services they need. This is an excellent opportunity to make a meaningful difference, develop valuable healthcare and customer service skills, work in a fast-paced and engaging environment, collaborate with dedicated professionals, and be part of an organization committed to improving lives. We are seeking a dependable, customer-focused professional with strong communication skills, attention to detail, and the ability to multitask effectively. As a Centralized Scheduling Representative, you will serve as the first point of contact for clients seeking services. In this role, you will answer incoming calls, assess client needs, schedule appointments, verify insurance eligibility, and provide exceptional customer service. The ideal candidate is organized, professional, and enjoys helping others while managing multiple responsibilities in a busy call center environment.

Requirements

• High school diploma or GED required
• Previous customer service experience preferred
• Strong oral, written, and interpersonal communication skills
• Excellent typing and computer proficiency
• Ability to work independently with minimal day-to-day supervision while effectively managing new assignments
• Must possess a strong customer service orientation
• Ability to effectively multitask in a fast-paced call center environment while contributing as a team player
• Reliable transportation required
• Current driver's license, acceptable driving record, and current auto insurance required
• Successful completion of background checks, including criminal record, driving record, abuse/neglect screening, and fingerprint check

Nice To Haves

• Flexibility to support multiple locations as needed

Responsibilities

• Provide exceptional customer service by serving as the first point of contact for clients seeking assistance and scheduling services
• Schedule initial appointments for Outpatient and Psychiatric Services while ensuring accurate and efficient calendar management
• Assess client needs, including crisis-related situations, and route calls appropriately to ensure timely support
• Answer incoming calls and connect clients with the appropriate staff, department, or resource
• Verify insurance eligibility and referral information using designated software systems and online tools
• Maintain accurate client records, activity logs, reports, and tracking systems
• Send appointment reminders, letters, and other correspondence to support client engagement and attendance
• Protect client privacy by adhering to HIPAA requirements and confidentiality standards
• Support department operations by completing additional duties as assigned

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED