Centralized Scheduling Coordinator

Confluent Health•Town of Hamptonburgh, NY

3d•Remote

About The Position

Access Physical Therapy, a member of the Confluent Health family, is seeking a full-time Central Scheduler. The company fosters an amazing culture where employees love coming to work and are passionate about helping patients recover. They offer a fun, family-like environment, support, career growth opportunities, and resources to excel. The role is ideal for an individual with excellent organizational and multitasking abilities, a passion for continuous learning, and a desire to help others. The company emphasizes growth, laughter, and meaningful work that impacts lives.

Requirements

High School Diploma required.
MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
Excellent telephone etiquette, pleasant personality and customer service skills.
Excellent multi-tasker in a fast-paced environment.
Bi-Lingual In Spanish and English required

Nice To Haves

Preferred experience in medical reception but not required
Previous history with and working knowledge of insurance benefits, administrative duties, customer service and office experience a plus.

Responsibilities

Pleasantly answer phones, schedule patients via online chat, phone, email, text and fax and patient and referral source interaction on the phone
Work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts
Learn and navigate through 2 EMR systems
Scheduling patients for all 34 of our locations in both NJ and PA
Accurately register patients according to company policy and procedures and ensure required forms are completed and signed by patients
Demonstrate amazing Customer Service and maintain HIPAA Compliance.