Medical Scheduling Call Center Representative

Delaware Valley Management•Newtown, PA

1d•Remote

About The Position

The Central Scheduling Call Center Representative is responsible for efficiently scheduling patient appointments across multiple providers and locations within the medical practice. This role serves as the first point of contact for many patients and plays a critical role in creating a positive patient experience by coordinating schedules, verifying insurance, and ensuring accurate data entry.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Strong customer service orientation.
Attention to detail and accuracy in data entry.
Ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and scheduling software.

Nice To Haves

1–2 years of experience in medical scheduling or front office healthcare setting preferred.
Familiarity with medical terminology, EHR systems (e.g., eClinicalWorks), and insurance verification processes is a plus.

Responsibilities

Answer inbound calls promptly and courteously, providing scheduling support to patients.
Schedule, reschedule, and cancel appointments across various departments and specialties using electronic health record (EHR) and scheduling systems.
Verify insurance eligibility and obtain necessary authorizations or referrals when required.
Confirm appointments and provide pre-visit instructions to patients.
Coordinate appointment times based on provider availability, patient needs, and clinic flow.
Accurately enter and update patient demographic and insurance information.
Maintain compliance with HIPAA and all applicable federal and state regulations.
Collaborate with clinical staff to ensure seamless patient care and scheduling accuracy.
Address patient inquiries and escalate issues as needed to the appropriate department.
Perform daily appointment audits to ensure accuracy and resolve discrepancies.