Centralized Scheduling Representative II

Brightli • Springfield, MO

23h • Onsite

About The Position

As a Centralized Scheduling Representative II, you will play a vital role in assisting clients with their scheduling needs in a fast-paced call center environment. You will be part of a compassionate team dedicated to providing exceptional customer service and fostering a culture of continuous improvement. We are looking for individuals with strong organizational skills, excellent communication abilities, and a commitment to helping others. Join us in making a difference in the lives of our clients by ensuring they receive the support they need. In this position, you will be responsible for managing appointment scheduling, responding to client inquiries, and maintaining accurate records. Your attention to detail and ability to work independently will be essential in ensuring a smooth scheduling process for our clients.

Requirements

• High school diploma or equivalent is required.
• Previous customer service experience is required.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Willingness to follow directions and accept supervision, with a positive and adaptable attitude.

Nice To Haves

• Minimum of 1 year of previous call center experience is preferred.

Responsibilities

• Manage the appointment system efficiently, ensuring clients are scheduled appropriately.
• Screen referrals for service needs, pulling them into working queues, and process referrals accordingly.
• Schedule first-time appointments for Outpatient and Psychiatric Services upon provider call outs.
• Respond to all emails, providing assistance or directing inquiries to the appropriate staff members.
• Perform clerical tasks such as sending appointment letters/reminders, maintaining filing systems, generating reports, completing activity logs, and entering information into tracking systems in a timely manner.
• Verify client insurance eligibility and referral sources using various online platforms and software systems.
• Take on additional duties as assigned by the supervisor to support the overall functioning of the office.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED