Remote - Centralized Scheduler

Mosaic Life Care•Saint Joseph, MO

4d•Remote

About The Position

The Centralized Scheduler works under the supervision of a Director or Manager to schedule outpatient ancillary visits, coordinate tests and procedures for Surgical Services, and arrange inpatient discharge follow-up visits. The role schedules patient visits through completion of electronic request orders and coordinates tests according to best practices to support patient safety. It has no direct physical contact with patients and provides customer service to internal and external customers. Clinical experience is preferred. The position requires travel to off-site locations when needed. Training includes on-site visits to service areas such as Radiology, the Cancer Center, and the Lab. Physical work is primarily seated, with occasional walking and standing. The role involves continuous or repetitive use of a computer, telephone, fax, calculator, and copier, with minimal hazard exposure and standard precautions.

Requirements

High school diploma required.
One year of experience in Admissions or an ancillary service department required.
Typing speed of at least 35 words per minute required.
Proficient typing and computer skills.
Ability to understand and operate office equipment, including a computer, copier, fax machine, calculator, and telephone with headset.
Ability to communicate ideas verbally and in writing, recognize and respond positively to customer needs, and demonstrate excellent telephone skills.
Exceptional communication skills when addressing sensitive or controversial issues.
Ability to resolve complex scheduling issues, spell accurately, read and interpret preparation instructions, and remember routing and test sequencing.
Ability to refine methods, anticipate customer needs, maintain excellent organizational skills, and independently make scheduling decisions affecting patient procedures and care.
Ability to communicate clearly by telephone and in person, see and read computer screens and medical literature continually, and distinguish colors on a computer screen.
Ability to sit for most of the workday and walk and stand occasionally.
Travel to off-site locations may be required.

Nice To Haves

Clinical experience, such as LPN experience or work in a physician’s office.
Licensed Practical Nurse (LPN) state licensure, preferred upon hire.

Responsibilities

Receive calls from providers, patients, clinics, and other hospitals to schedule procedure tests, providing exceptional oral, written, and visual customer service.
Schedule and arrange procedures and tests for patients, coordinating providers, rooms, equipment, and other resources; provide preparation, pre-procedure, and post-procedure instructions.
Coordinate appropriate clinical sequencing of multiple tests with the facility and service areas.
Review orders to ensure they meet order criteria.
Create new account numbers and enter required information, including diagnosis, indications, minimal history, and admitting, ordering, and primary care physician details; request and record referral and pre-certification numbers; ask and document clinical screening questions about patient conditions.
Identify the correct medical record number and record patient information to maintain an accurate Master Person Index.
Notify security when an incarcerated patient is scheduled.
Order office supplies for department use.
Perform other duties as assigned.