Centralized Scheduler

Newport Mental Health•Middletown, RI

just now•$22 - $24•Onsite

About The Position

The Centralized Scheduler is a vital member of the NMH team, responsible for a broad array of scheduling, administrative, and recordkeeping duties that support all NMH providers across multiple locations. This role is essential for maintaining the seamless day-to-day operations of NMH, ensuring that both client and provider needs are met efficiently and professionally within our Certified Community Behavioral Health Center (CCBHC).

Requirements

High School Diploma or equivalent
Minimum of 2 years of experience in a provider office setting.
Demonstrates the ability to work quickly and accurately while following detailed instructions.
Possesses outstanding customer service skills, with a strong focus on client satisfaction and professional interaction.
Experienced with computers, electronic health records, and multi-line phone systems, ensuring seamless technological integration into daily tasks.
Shows unwavering respect and regard for the dignity of all NMH clients, families, visitors, and fellow employees.
Fully embraces NMH's Diversity, Equity, and Inclusion Mission Statement, actively contributing to an inclusive and equitable work environment.

Nice To Haves

Mission- Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.
Ally: You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities.
Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.
Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.

Responsibilities

Efficiently schedule appointments for clients and providers in accordance with agency protocols and individual provider templates, ensuring optimal utilization of provider time.
Review and manage provider schedules daily to maintain full capacity and operational efficiency, proactively identifying and addressing potential scheduling conflicts.
Actively resolve scheduling conflicts as they arise, coordinating with providers and other staff to find workable solutions that maintain the integrity of the schedule.
Maintain regular and effective communication with providers to facilitate smooth scheduling operations and address any issues promptly.
Answer incoming phone calls, triaging inquiries by providing professional, knowledgeable, and courteous responses, and ensuring that client needs are addressed promptly and effectively.
Accurately update and maintain client information in the electronic health record system, ensuring that all data is current and correct.
Attend all agency and department-required training sessions and meetings within specified time to stay informed of policies, procedures, and best practices.

Benefits

3 weeks of paid time off (PTO) to start, with additional PTO for Director-level roles
Up to 11 paid holidays each year
1 paid Flex Holiday each year
Separate paid personal days
Separate paid sick time
$3,000 annual bilingual pay incentive
Medical, dental, and vision coverage
Flexible Spending Accounts (FSA) and Dependent Care Accounts
403(b) retirement savings plan
Company-paid life insurance
Tuition reimbursement
Employee Assistance Program and wellness resources