Centralized Regional Manager - Nashville

Elmington Living • Nashville, TN

5h • Onsite

About The Position

The Centralized Regional Manager is responsible for the day-to-day leadership, performance, and execution of Elmington Living's Centralized Operations Department. This role oversees centralized leasing, application processing, centralized collections, and centralized recertification operations, ensuring the department achieves productivity, quality, compliance, and performance goals while consistently delivering efficient, scalable support to Elmington communities. The Centralized Regional Manager serves as the operational leader of the department and is accountable for workforce management, team development, KPI achievement, onboarding and training execution, operational compliance, and performance management. This role partners closely with the Vice President of Centralized Operations to ensure Centralized Operations continues to scale efficiently while delivering measurable business results. The Centralized Regional Manager owns the outcomes of Centralized Operations through exceptional people leadership, operational execution, and performance management.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• Five or more years of leadership experience in property management, centralized operations, contact center operations, shared services, compliance operations, or a related field.
• Experience leading managers and high-volume operational teams.
• Experience using productivity metrics and performance-based management practices.
• Demonstrated success developing teams, improving operational outcomes, and driving accountability.
• Experience working within property management software platforms, CRMs, reporting systems, and operational dashboards.
• Strong proficiency with Microsoft Office Suite and reporting tools.
• Ability to analyze operational data and translate trends into action plans.

Responsibilities

• Provide leadership and oversight for centralized leasing, application processing, collections, and recertification operations.
• Ensure departmental performance aligns with established service levels, operational goals, compliance expectations, and company objectives.
• Monitor productivity, workflow capacity, and service-level performance across all centralized functions.
• Develop and execute action plans for underperforming teams, workflows, or portfolios.
• Ensure consistent execution of company processes, workflows, and operational standards.
• Identify operational risks, bottlenecks, and performance gaps and proactively implement corrective actions.
• Directly supervise, coach, and develop departmental managers and future operational leaders.
• Conduct regular one-on-one meetings focused on performance, development, accountability, and support.
• Foster a culture of ownership, professionalism, productivity, accountability, and continuous improvement.
• Partner with Human Resources and department leadership regarding performance documentation, employee relations matters, and talent management.
• Support succession planning, internal career development, and employee retention initiatives.
• Evaluate staffing levels, workload distribution, and resource allocation across all centralized functions.
• Ensure teams are appropriately staffed and scheduled to meet service expectations, volume needs, and growth objectives.
• Partner with the VP of Centralized Operations on hiring recommendations, workforce planning, and future departmental expansion.
• Manage scheduling strategies and coverage plans that support efficient high-volume operational execution.
• Oversee onboarding execution and operational readiness for new hires and promoted team members.
• Ensure completion of required training, skill development expectations, and departmental readiness standards.
• Partner with operational subject-matter experts to improve training effectiveness, knowledge transfer, and employee ramp-up.
• Reinforce consistent use of approved processes, resources, and training materials across the department.
• Monitor, manage, and report on departmental key performance indicators.
• Analyze performance trends and identify opportunities to improve productivity, quality, customer experience, and operational effectiveness.
• Hold managers accountable for achieving established expectations and departmental goals.
• Provide regular performance updates and operational reporting to the Vice President of Centralized Operations.
• Use data-driven decision-making to improve outcomes and prioritize corrective action.
• Partner with Regional Managers, Community Directors, Compliance, Legal, Asset Management, Technology, and other corporate partners.
• Ensure strong communication and alignment between Centralized Operations and onsite operations teams.
• Support operational initiatives that improve portfolio performance, occupancy, cash flow, recertification compliance, and resident experience.
• Serve as an escalation point for complex operational issues requiring centralized leadership support.

Benefits

• Competitive compensation that reflects the market and the impact of the role
• Medical, dental, and vision benefits starting the 1st of the month following your hire date — no long waiting period
• Company-provided life insurance, short-term disability, and long-term disability coverage
• 401(k) eligibility after 90 days, with company match
• Vacation, sick, and personal time accrual to help you recharge
• 10 paid holidays each year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree