Centralized Dispatch Manager

Waste Management, Inc.•Pompano Beach, FL

4d•Hybrid

About The Position

This manager level position manages the day-to-day operations of centralized dispatch. This position ensures success by establishing and maintaining performance and efficiency metrics and cost management processes. Reviews operational efficiencies, safety, service, and other operational improvement opportunities with the sales, customers, experience and operations functions to maintain a high level of customer satisfaction. This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per week.

Requirements

Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience.
3 years of relevant work experience in the waste, environmental services, energy, or transportation industry.
2 years of supervisory or management experience (in addition to education requirement).

Responsibilities

Manages the day-to-day operations of centralized dispatch.
Assists in meeting the Area’s efficiency goals for all lines of business.
Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall.
Maintains and understands Service Machine standards.
Delivers verbal and written disciplinary action to employees when necessary.
Conducts performance reviews for employees using the standard process and other appropriate performance management tools.
Recruits, selects, hires and ensures training of dispatch employees.
Performs other duties as assigned.