Centralized Production Technician

KPH Healthcare Services•Concord, NH

6d•Remote

About The Position

This role is responsible for all aspects related to entering medication orders for various facilities, ensuring that all Third-Party claims are billed properly. The technician will work remotely under the supervision of the Manager of Central Services and Implementation, following standard procedures to accomplish assigned tasks. They will also work within multiple HealthDirect facilities as directed and collaborate with client services representatives to urgently resolve customer service-related issues. The ability to communicate professionally via phone, email, and Teams is essential. Additionally, the technician will assist fellow technicians with training and daily functions.

Requirements

High School Diploma or GED
Two years of service
AS Degree or Higher in Business Administration or related field
2 years’ experience as a pharmacy customer service technician required
Previously demonstrated top 5% data entry performance metrics
Registered with the State of Vermont as a Pharmacy Technician (Vermont Employees)

Responsibilities

Responsible for accurate data entry of patient profiles and medications
Responsible for all aspects related to entering medication orders for various facilities
Maintaining accurate information for patients and facilities
Responsible for billing and crediting each facility appropriately and accurately each month
Assist in new home setup and implementation across the region
Assist in orienting and training new employees
Work with the billing department to oversee the completion of individuals unbilled reports
Assign daily unbilled reports
Maintain and demonstrate top tier data entry production as determined by Manager
Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned