Centralized Operations Support Specialist

Gentiva Hospice•Mooresville, NC

4d•Remote

About The Position

The Centralized Operations Support Specialist is responsible for completing operational data review and processing tasks associated with the Electronic Medical Records (EMR) system. This position works independently within a collaborative team and communicates with field and corporate employees to facilitate issue resolution.

Requirements

High School diploma required.
Proficient with the general use of computers
Proficient with Microsoft Office projects with focus on Excel skills
Consistent access to high-speed Internet

Nice To Haves

Understand Hospice regulations and billing requirements for hospice care
Federal and State specific regulations/guidelines
Able to work with confidential information
Demonstrate initiative in researching and resolving issues
Well-organized and confident to work independently, but will be a team player
Discern areas in need of continued improvement
Able to collect and process time-sensitive information from multiple sources
Detail- and deadline-oriented with the ability to prioritize and multi-task
Able to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
Able to communicate effectively with other departments
Three years of Hospice and/or Home Care experience preferred
Homecare Homebase experience preferred

Responsibilities

Perform documented processes that may include, but are not limited to, HOPE transmission, EOB reviews, and EMR data entry, review, and updates.
Complete assignments in accordance with government and company specified timeframes, accuracy, and volume standards.
Communicate with employees and managers to facilitate issue resolution and provide education, as needed
Report issues and best practices that impact centralized processing
Recommend process and documentation updates
Assist in the development and delivery of training materials

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)