Centralized Leasing Consultant - Nashville, TN

Elmington Living•Nashville, TN

2d•Remote

About The Position

The Centralized Leasing Consultant is a remote, production-focused role responsible for managing high-volume prospect, applicant, and resident communications across Elmington Living’s affordable housing portfolio. The consultant is the primary contact for prospective residents during inquiry, application, and recertification, and ensures leasing and recertification activity complies with LIHTC, HUD/Section 8, and fair housing regulations. The role partners with onsite teams to provide a seamless leasing experience while maintaining speed, accuracy, and compliance in documentation and processing. The position handles prospect communications and qualification, tour scheduling, application and recertification processing, documentation collection and verification, lease preparation, and move-in coordination. It is primarily remote, requires a dedicated home office and reliable high-speed internet, and may involve up to 20% travel for training or team meetings. Centralized Operations Department hours are Monday through Sunday, 8:00 a.m. to 8:00 p.m.

Requirements

High school diploma or equivalent.
Fair Housing certification within 7 days of employment.
Reliable high-speed internet connection and a dedicated home office workspace.
Ability to work independently in a remote work environment.
Ability to manage a high volume of tasks while maintaining accuracy and quality standards.
Strong computer and data entry skills.
Exceptional attention to detail in application processing, compliance documentation, and data entry.
Strong written and verbal communication skills and ability to convert prospects remotely.
Ability to process applications quickly and accurately while maintaining compliance standards.
Strong organizational skills to manage multiple properties, prospects, applicants, and residents simultaneously.
Technical proficiency and ability to navigate multiple systems simultaneously.
Ability to balance speed, quality, and customer service.
Problem-solving abilities and a proactive approach to resolving issues.
Ability to collaborate effectively with onsite teams and leadership.

Nice To Haves

Previous experience in property management, leasing, or a customer service-focused call center environment.
Familiarity with LIHTC and/or HUD/Section 8 requirements; willingness to be trained is required.
Experience with RealPage/OneSite, Yardi, Fortress, CRM platforms, or similar property management software.

Responsibilities

Respond to and follow up with prospects, applicants, and residents by phone, email, text message, chat, and other communication channels.
Prequalify prospects by gathering move-in timelines, unit-size preferences, and program eligibility information, and provide accurate information about availability, pricing, program requirements, qualification standards, and application procedures.
Schedule tours and coordinate property showings with onsite teams.
Use structured workflows and consistent phone, email, and text touchpoints to convert prospects to applicants.
Maintain accurate records, notes, communication logs, and status updates in company systems.
Assist applicants and residents with applications and required documentation; collect, review, and organize documents for completeness and accuracy.
Process high volumes of applications and recertifications accurately and with attention to detail.
Verify income, assets, employment, and rental history in accordance with program requirements and company guidelines.
Correct applications and follow up on missing or incomplete documentation.
Complete and submit Request for Tenancy Approval (RTA) packets using state-specific guides when applicable.
Follow up with housing authorities on HAP approval status.
Confirm lease dates and coordinate move-in scheduling with applicants and onsite teams.
Confirm utility transfer and document verification.
Prepare lease documents and ensure all terms and conditions are accurate.
Coordinate collection of deposits and move-in funds with the onsite team.