Centralized Installation Scheduling Sr. Coordinator

Interface Systems • Saint Louis, MO

21h

About The Position

The Sr. Coordinator, Centralized Scheduling exists within Interface’s Field Operations Organization. This position is to source, schedule, and coordinate internal and/or external labor for all installation and service dispatch requests. This individual will be tasked with working cross functionally with the Project Management team to identify needs for all scheduling requests within their given queue. Additionally, they will work with the Customer Support team to ensure timely scheduling for all service requests and dispatches. They will leverage tools to identify resources and schedule efficiently based on area and resource availability. The ideal candidate will possess strong collaboration and communication skills, an intermediate level of scheduling experience, and an excellent relationship builder.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills to manage multiple schedules and projects.
• Ability to solve problems and pivot priorities, as necessary.
• Adaptability in a fast-paced environment to collaborate with cross-functional teams.
• Positive attitude and willingness to work together with clients and internal teams.
• Experience in project management/coordination.
• Experience in a service dispatch environment.
• Proficient in Microsoft Office products.

Nice To Haves

• Industry knowledge is preferred but not required.
• Experience with ORACLE (preferred).

Responsibilities

• Serve as the primary point of contact for our business partners (subcontractors), providing guidance, feedback, and technical guidelines to ensure superior client installation and service experience.
• Review installation/job statements of work (SOW) to qualify approved business partners from our list of contractors and available installation technicians.
• Provide detailed installation guides to technicians and business partners.
• Negotiate and create purchase order numbers to contract assigned labor resources for installations and service.
• Plan and schedule installation jobs based on project requirements, customer preferences, and resource availability.
• Coordinate with field technicians and installation teams to allocate resources efficiently, considering skills, availability, and location.
• Ensure proper material management by shipping parts from assigned warehouse to preferred locations.
• Post and close projects in a timely manner.
• Contribute to the improvement of scheduling processes to enhance efficiency and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed