Centralized Franchise Trainer

Hana Group US • Irving, TX

12d • Onsite

About The Position

The Centralized Franchise Trainer is responsible for delivering comprehensive onboarding and operational training to new franchisees, ensuring alignment with the company’s brand standards, operational procedures, and culinary excellence. This role plays a critical part in maintaining consistency across all franchise locations by equipping franchisees with the knowledge and skills necessary to successfully operate within the company’s framework, with a strong emphasis on sushi and pan-Asian cuisine preparation.

Requirements

• Bachelor’s degree in Hospitality, Culinary Arts, Business, or related field (or equivalent experience)
• 3+ years of experience in training, preferably in a franchise or food service environment
• Culinary background with hands-on experience in sushi and pan-Asian cuisine
• Willingness to travel to franchise locations as needed

Nice To Haves

• Experience with Learning Management Systems (LMS) and digital training tools is a plus

Responsibilities

• Conduct in-person training sessions for new franchisees on company policies, operational procedures, and food preparation techniques
• Update and maintain training materials, manuals, and SOPs in collaboration with culinary and operations teams
• Ensure franchisees understand and can execute recipes, food safety protocols, and customer service standards
• Evaluate trainee performance and provide feedback and coaching to ensure readiness for launch
• Partner with cross-functional teams (e.g., Operations, Culinary, HR) to ensure training content reflects current practices and business goals
• Monitor post-training performance and provide ongoing support as needed
• Maintain training records and report on training effectiveness and franchisee readiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level