Centralized Digital Order Processor (Monday to Friday 9:00am-5:30pm)

Glidewell Dental • Memphis, TN

7d

About The Position

The Centralized Digital Order Processor is responsible for processing digital orders received via designated systems. This role involves verifying prescription product details, reviewing dental restoration designs for milling suitability, generating CAM outputs, and logging cases into order tracking systems. The position also requires assisting internal customers with design issues, importing digital cases, reviewing scans, converting file formats, and repairing CAD files. Maintaining knowledge of Standard Operating Procedures (SOPs), understanding production requirements and quality standards, and correcting order errors are key aspects of this role. The position also entails performing other related duties as required by management.

Requirements

• High school diploma or equivalent.
• Basic CDOP Training.

Nice To Haves

• Formal education in the field of Information Technology or Dental Technology preferred.
• Minimum one (1) year of experience in phone-based customer support a plus.
• Minimum one (1) year of experience in dental industry a plus.

Responsibilities

• Processes digital orders once electronic files are received via designated systems.
• Verifies digital prescription product and information such as implant material, system, and size.
• Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
• Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
• Logs dental restoration cases into order tracking system and other applicable systems.
• Assists internal customers with design issues or questions.
• Imports digital dental restoration cases into appropriate system.
• Reviews modeless scans for digital case systems via designated systems.
• Converts dental scans from one format to another as necessary.
• Repairs CAD files that cannot be imported due to improper scans or return errors.
• Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
• Understands production requirements and quality standards of position.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Performs other related duties and projects as business needs require at direction of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED