Scheduler I (Monday to Friday 8:30am to 5:30pm)
About The Position
This role provides essential administrative support for the scheduling and tracking of dental cases. The Scheduler I will verify and schedule shipping dates, scan cases, and act as a liaison between departments. Key responsibilities include communicating with dental offices about shipping changes, updating tracking systems, coordinating with the digital team, monitoring production flow, and ensuring rush cases are completed on time. The position also involves managing RX photos, tracking case locations, printing prescriptions, and assigning cases to Dental Technicians. The role requires monitoring Outlook emails and performing other duties as assigned by management.
Requirements
- High school diploma or equivalent.
- Minimum six (6) months to one (1) year of call center experience.
Responsibilities
- Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
- Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
- Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
- Creates modeless case pan; coordinates with digital team for model printing.
- Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
- Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
- Informs next work shift team of important production updates, including necessary management team.
- Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
- Utilizes GO Location Scan to keep track of cases location and status on production floor.
- Prints/reprints prescriptions from work order/case tracking system as necessary.
- Timely scans cases to update location tracking as cases move are moved to different locations.
- Assigns cases to Dental Technicians through DL Touch.
- Monitors Outlook email inbox.
- Performs other related duties and projects as business needs require at direction of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
