Centralized Business Manager(Build to Rent) Hybrid - Phoenix, AZ

Bryten•Phoenix, AZ

10d•$65,000 - $65,000•Hybrid

About The Position

The Centralized Business Manager (Build to Rent) supports centralized business operations for properties, including rent collections, resident accounts and notices, renewals, move-in and move-out processing, deposit accounting, delinquency management, and month-end reporting. The role works virtually with property managers and coordinates with onsite staff and maintenance teams. Responsibilities include maintaining accurate records and Yardi data, addressing move-out charges, monitoring renewal progress, and preparing financial and operational reports.

Responsibilities

Use software to manage resident accounts, rent collections, and resident notices accurately and promptly.
Meet virtually with each property manager weekly to discuss delinquencies, potential evictions, notices, skips, renewal-rate conversations, and other property-related items.
Report escalated issues to the property manager and maintain organized, updated resident files and records.
Conduct monthly audits of move-ins, move-outs, applications, and notices to vacate (NTVs).
Handle resident move-out charges; other resident complaints and issues are handled onsite.
Generate and send month-end delinquency reports and summarize rent collection performance, renewal rates, and outstanding debts.
Audit lease expirations, renewals, and outstanding balances; review delinquency trends and recommend actions to property managers.
Generate and submit accurate, complete month-end financial and operational reports.
Ensure renewal updates, notices, move-outs, and lease adjustments are accurately reflected in Yardi.
Reconcile tenant ledgers and ensure financial transactions, rent payments, and ledger adjustments are recorded before month-end processing.
File claims with Liberty Rents, guarantors, or other applicable parties; notify residents of collection due dates; route refunds to Accounts Payable; and explain final account charges or refunds to residents.
Complete deposit accounting and process refunds or claims through ePremium.
Upload Sight Plan reports, including photos and charges, to the resident’s Yardi attachments under Move Out Inspection.
Ensure maintenance completes timely move-out inspections and Statements of Home Condition; schedule pre-move-out inspections for the maintenance team.
Verify move-in requirements, including funds paid before possession, correctly applied concessions and charges, and applicant qualification requirements.
Manage the Moved Dashboard, including demographics, screening, proof of income, identity verification, emotional support animals, and PetScreening.
Ensure new lease and move-in files meet audit compliance requirements.
Monitor renewal progress, update the renewal tracker, call residents about renewal options using the Microsoft Teams business number, generate renewal letters and monthly renewal spreadsheets after Yieldstar approval, and implement and track renewals after manager approval.
Prepare and send applicable notices, including 5-day, 10-day, immediate eviction, eviction, legal, small-balance, and renewal notices; send notices to AAA for certified mail and initiate Yardi email and resident-portal posting.
Complete required training guides and participate in continuous education and training opportunities.