Central Telecommunications Operator (ECB)

Saint Francis Health System•Muskogee, OK

2d•Onsite

About The Position

This position is ECB status, requiring a minimum number of worked hours per month as needed by the department, with limited benefit offerings. The role involves answering and routing inbound calls and messages to hospital/Medical staff, dispatching routine and critical clinical messages and vital patient statistics, monitoring and reacting to alarms and codes, and maintaining accurate on-call schedules for departments and physicians. The position is located in Muskogee, OK, with scheduling as needed based on call outs, vacation/leave coverage, and other departmental needs.

Requirements

High School Diploma or GED.
2 or more years of experience.
Excellent interpersonal and communication skills and multi-tasking abilities.
Ability to effectively operate various telecommunications systems.
Must be able to effectively deal with people and highly stressful situations.
Ability to act quickly, decisively, and accurately while in a stressful situation.
Ability to be friendly, upbeat and polite at all times under stress.
Ability to defuse tense situations.
Must be flexible to work various days, weekends and holidays and various shifts.
Basic knowledge of telephone/computer technology and equipment including ASCOM system.
Accurate typing speed of 40 words per minute or higher.

Nice To Haves

Hospital, emergency dispatch, or call center experience.
Knowledge of medical terminology.

Responsibilities

Answer incoming calls in a courteous manner and accurately directing each to the appropriate department or individual while maintaining an average answer time of 99%.
Responsible for the accurate paging of notifications based upon situation/request to the appropriate personnel.
Accurately answer, document and relay information related to the Medicall answering service.
Monitor, communicate and forward information pertaining to codes, alerts, alarms and drills according to established policies and protocols, including disaster management plans.
Responsible for inputting and deleting account update/notations that supersede outdated account notations; alerting management to problems that could result in negative customer service through hardware/software deficiencies or protocol changes.