Central Station Operator

O'Reilly Auto Parts • Headquarters, KY

10d • Onsite

About The Position

Monitors all incoming alarm signals received at the proprietary central station. Properly documents all responses for the alarm in the alarm monitoring software. Verifies validity of the alarm and notifies the proper authorities and/or key personnel based on the type of alarm signal. Provides support to overnight route drivers as needed. Interacts daily with stores and distribution center personnel to provide support on arming and disarming their alarm systems. Maintains a professional, courteous, and calm attitude when working with store personnel and other employees of O’Reilly Automotive. Maintains the confidentiality of privileged information entrusted or known by virtue of the position held.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Able to type at least 35 words per minute
• Strong computer skills (Microsoft Word, Excel, email)
• Strong organizational skills, ability to multitask, and detail oriented
• Must have a reliable work ethic
• Must pass a drug screening

Nice To Haves

• 2-3 years of previous office experience

Responsibilities

• Monitors and processes incoming alarm signals.
• Provides non-peak hour support to route drivers and Risk Management.
• Works with technicians and installers in the field to verify alarm signals.
• Notifies the proper authorities and/or key personnel based on the type of alarm signal processed.
• Performs code changes on alarm panel for each store location as needed.
• Properly documents all responses for the alarm in the alarm monitoring software.
• Interacts daily with stores and distribution center personnel to provide support on arming and disarming their alarm systems.
• Maintains a professional, courteous, and calm attitude when working with store personnel and other employees of O’Reilly Automotive.
• Maintains the confidentiality of privileged information entrusted or known by virtue of the position held.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED