Central Station Alarm Dispatcher
About The Position
Emergency24 is seeking an Alarm Monitoring Dispatcher Emergency Responses to serve as the first point of contact during emergencies. In this role, you’ll play a vital part in protecting lives and property by responding quickly and accurately to fire, burglary, panic, and medical alarms. Dispatchers are the heartbeat of our operation, ensuring that emergency responders get the information they need—fast. In this role, you will respond to alarm activations by calling the premises to verify the validity of alarms. You will answer continuous calls from customers and clients regarding alarm activations, and you are responsible for answering questions from end users, alarm techs, and business owners, and dispatching alarms to Police and Fire departments throughout the region and country. You strive to provide one-call resolutions for callers and answer questions regarding alarm history and events.
Requirements
- Minimum 18 years of age
- High school diploma or GED required
- Must pass integrity/aptitude test
- Must pass fingerprint background check (Illinois Dept. of Professional Financial Regulation)
- Must sign a confidentiality agreement
Nice To Haves
- No previous dispatch experience required—we provide paid in-house training (approximately 8 weeks).
- Previous experience in customer service, call centers, or roles requiring strict adherence to scripts/processes is highly preferred.
- PERC Card preferred (training provided if not held).
Responsibilities
- Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
- Handle a high volume of inbound and outbound calls while following established scripts and protocols precisely.
- Monitor alarm and video systems using Emergency24’s advanced technology.
- Maintain a calm, professional demeanor while managing urgent, high-stakes situations.
- Support customers, subscribers, and team members with alarm management.
- Meet performance expectations for accuracy, timeliness, and call handling.
Benefits
- Paid in-house training (approximately 8 weeks)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
