Central Station Alarm Dispatcher
About The Position
Now Hiring: Alarm Monitoring Operators (Full-Time) Emergency 24, Inc. – Downtown Silver Spring, MD 24/7 Alarm Monitoring Call Center Emergency 24 is hiring Telephone Operators to join our professional alarm monitoring team. This is a fast-paced, customer-focused call center role with paid training, competitive pay, and growth opportunities. About Emergency24 Emergency24, Inc. is a nationally recognized alarm monitoring company with decades of experience providing reliable, 24/7 monitoring services to customers across the country. We are known for our stability, long-standing client relationships, and commitment to high-quality service. Emergency24 offers a supportive work environment, strong team culture, and competitive pay and benefits for employees looking for long-term career opportunities. Purpose of the Position Respond to alarm activations by calling premises to verify alarm activity. Operators handle continuous incoming and outgoing calls from customers, alarm technicians, and business owners. The role includes answering questions, reviewing alarm history, and dispatching alarms to police and fire departments nationwide while striving for one-call resolution.
Requirements
- Strong customer service skills and a professional phone presence
- Clear speaking voice with proper grammar
- Effective listening and communication skills
- Attention to detail and ability to work under pressure
- Courteous, reliable, and coachable
- Basic computer skills
- Must be able to sit for extended periods and multitask
- High school diploma required
- Security background check and integrity testing required
- Ability to sit for extended periods of time while working at a computer workstation
- Ability to speak clearly and listen attentively for prolonged periods of time
- Ability to view computer screens and read information accurately, including small text
- Ability to use a keyboard, mouse, and telephone simultaneously
- Ability to input data accurately while speaking with callers
- Ability to remain alert, focused, and attentive in a fast-paced, 24/7 monitoring environment
- Ability to respond quickly and calmly to high-priority or emergency situations
- Ability to multitask and switch between systems and calls efficiently
- Ability to maintain concentration during repetitive tasks
- Ability to work scheduled shifts, including overnight hours, weekends, and holidays as required
Responsibilities
- Answer incoming calls and place outgoing calls
- Verify alarm activations with customers
- Dispatch alarms to emergency services
- Communicate clearly and professionally in high-pressure situations
- Access and document alarm activity using computer systems
- Adhere to assigned schedules and quality standards
Benefits
- $18.00 – $20.00 per hour
- Midnight Shift Premium: Starting at $19.00 – $19.50 per hour
- Paid training at $18.00 per hour
- Monthly and quarterly incentive bonus programs
- Medical, dental, vision, and additional benefits after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
