Central Services CSR

Boyd Group Services•Chicago, IL

5d•Remote

About The Position

The Central Services CSR is a remote position that must be based in the Chicagoland area. The role supports customers through inbound and outbound calls, providing attentive service while entering information into computer systems. The ideal candidate is positive, detail-oriented, dependable, goal-focused, and able to work effectively with a team in a fast-paced, changing business environment. The position requires strong communication and phone skills, sound judgment, and the ability to follow company policies and procedures. Compensation is $17.50 per hour.

Requirements

High school diploma or GED.
Experience in a high-volume inbound and outbound customer service call center, including computer input during calls.
Ability to multitask in a fast-paced environment.
Excellent oral, verbal, written, and listening communication skills.
Excellent attendance and punctuality.
Strong computer skills, including Excel, web-based applications, and Google Maps.
Typing speed of 40 words per minute.
Attention to detail, positive attitude, strong work ethic, and good judgment and phone etiquette.
Ability to work well in a team and adapt to a changing, growing business environment.
Must be based in the Chicagoland area.

Nice To Haves

Bilingual speaking skills.

Responsibilities

Handle high-volume inbound and outbound customer service calls while entering information into computer systems.
Provide customer service with the goal of improving the customer experience.
Understand, support, and follow company policies and procedures.
Work collaboratively in a team and adapt to a fast-paced, changing business environment.

Benefits

Medical, prescription drug, dental, and vision insurance effective on the first day.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Paid vacation and holidays.
Continuing education opportunities.
Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Additional voluntary life insurance.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Competitive pay plans.