Central Services Rep

Chukchansi Gold Resort & Casino•Coarsegold, CA

About The Position

The Central Services Rep answers and routes incoming calls, handles paging and radio communications, takes and delivers messages, and makes, confirms, and cancels reservations for the hotel, Vintage Restaurant, entertainment, and special events. The role provides customer service, resolves minor guest conflicts or complaints, and refers matters as appropriate. It also requires familiarity with office systems, reservation procedures, property information, and current and upcoming events; responding appropriately to urgent matters and emergencies; maintaining phone-problem logs and accurate reports and files; attending departmental meetings; and maintaining regular attendance and adherence to company policies. The position requires a high school diploma or GED, excellent communication skills and a clear speaking voice, basic computer skills, and the ability to remain calm during emergencies and handle multiple details accurately. Experience with or knowledge of PBX equipment and hotel reservation systems is preferred. The employee must be available to work all shifts and weekends. The work environment is usually quiet, but work on the casino floor exposes the Team Member to a smoke-filled environment. Physical demands include regularly talking or hearing, sitting, and using hands to handle objects or controls; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

High school diploma or GED.
Excellent communication skills and a clear speaking voice.
Basic computer skills and ability to operate a computer, typewriter, paging system, beepers, radios, copier, and fax machine.
Ability to remain calm and respond appropriately to emergency situations.
Ability to attend to multiple items and details simultaneously with accuracy.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with guests and Team Members.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables.
Availability to work all shifts and weekends.

Nice To Haves

Experience with or knowledge of PBX equipment and hotel reservation systems.

Responsibilities

Answer and route incoming calls in a timely, professional, and polite manner.
Handle paging and radio communications.
Make, confirm, and cancel reservations for the hotel, Vintage Restaurant, entertainment, and special events.
Resolve guest conflicts and complaints fairly or refer them to the appropriate department or individual.
Maintain working knowledge of office programs and equipment, reservation procedures, property information, and current and upcoming special events.
Handle urgent matters and emergencies appropriately, coordinating with management or security as needed.
Use a calm, clear voice on the intercom system.
Log phone problems and report situations requiring attention to the appropriate department or individual.
Attend scheduled departmental meetings to facilitate information flow.
Assist Central Services Supervisors with reports and keep files accurate and up to date.
Maintain regular attendance and follow departmental and company policies.
Perform reasonable requests made by management.
Provide effective customer service and interact appropriately with guests, the public, and Team Members.

Benefits

Medical benefits
Vision benefits
401(k) with employer match and immediate vesting
Life insurance
Meals, including free and discounted meals in the Team Dining Room
Reduced workday hours
Paid time off
Paid holidays
Holiday gifts and raffles
Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park