Central Service Dispatcher

Sunbelt Rentals•New Castle, PA

15h•Onsite

About The Position

Sunbelt Rentals is seeking a Central Service Dispatcher to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. This role is within an entrepreneurial, empowering workplace that allows for career development and skill enhancement.

Requirements

High School Education
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel.
Sit or stand for long periods of time.

Nice To Haves

Customer Service & Dispatch training a plus

Responsibilities

Assist Central Service Manager in coordinating and ensuring the timely and accurate dispatch of Road Mechanics for efficient equipment servicing.
Create and monitor road mechanic’s schedules.
Assist mechanics with diagnosing and repairing equipment, including accessing parts drawings and contacting manufacturers.
Create and monitor receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations to assist them in meeting their customer’s equipment needs.
Handle customer complaints professionally to ensure satisfaction for both the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution.
Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.
Follow Standard Operating Procedures.