Central Service Dispatcher

Sunbelt Rentals, Inc. • Avon, MA

21h

About The Position

Sunbelt Rentals aims to be the leading equipment rental company, providing a vast fleet of equipment from pumps to scaffolding and general construction tools, supported by a friendly and knowledgeable staff. The company values its employees, offering competitive benefits and extensive on-the-job training. As a rapidly growing national company, Sunbelt Rentals is seeking a Central Service Dispatcher. This role is part of an entrepreneurial and empowering workplace where individuals can develop their careers and leverage existing skills while acquiring new ones. The Central Service Dispatcher is responsible for ensuring the prompt receipt and delivery of equipment to and from customers and other Sunbelt stores, adhering to company and DOT standards. Sunbelt Rentals is a leader in the equipment rental industry with over 1,000 locations across North America, offering a diverse product mix and expert services. The company emphasizes employee welfare, commitment, and superior customer service, providing significant on-the-job training and advancement opportunities.

Requirements

• High School Education
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations
• At least two years prior knowledge of the applications of various construction/industrial equipment
• Working knowledge of the delivery area
• Able to effectively communicate

Nice To Haves

• Customer Service & Dispatch training a plus

Responsibilities

• Assist Central Service Manager in coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
• Create and monitor road mechanic’s schedules
• Create and monitor receipt and maintenance schedules for company equipment
• Review daily and weekly driver logs in accordance with company and DOT standards
• Perform daily truck inspections in accordance with company and DOT standards
• Work closely with other store locations in order to assist them in meeting their customer’s equipment needs
• Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
• Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
• Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment
• Follow Standard Operating Procedures

Benefits

• Competitive benefits
• Extensive on-the-job training for all eligible employees
• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance
• Flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day
• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees