Central Service Dispatcher
About The Position
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a vast fleet of equipment from pumps to scaffolding to general construction tools. The company emphasizes its friendly and knowledgeable staff, investing in its workforce with competitive benefits and extensive on-the-job training. As a successful national company, Sunbelt Rentals is continuously growing and seeking talented individuals. The Central Service Dispatcher is responsible for ensuring the prompt receipt and delivery of equipment to and from customers and other Sunbelt stores, adhering to company and DOT standards. Sunbelt Rentals is a leader in the equipment rental industry, operating over 1,000 locations across North America and providing a highly diversified product mix and expert services to various customer segments.
Requirements
- High School Education
- Working knowledge of the DOT Federal Motor Carrier Safety Regulations
- At least two years prior knowledge of the applications of various construction/industrial equipment.
- Working knowledge of the delivery area.
- Able to effectively communicate.
- Lift, bend, stoop, squat, reach, crouch and kneel.
- Sit or stand for long periods of time
Nice To Haves
- Customer Service & Dispatch training a plus
Responsibilities
- Assist Central Service Manager in the following: Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
- Creating and monitor road mechanic’s schedules.
- Creating and monitor receipt and maintenance schedules for company equipment.
- Review daily and weekly driver logs in accordance with company and DOT standards.
- Perform daily truck inspections in accordance with company and DOT standards.
- Work closely with other store locations in order to assist them in meeting their customer’s equipment needs.
- Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
- Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
- Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.
- Follow Standard Operating Procedures.
Benefits
- Competitive benefits
- Extensive on-the-job training for all eligible employees
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance
- Flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
- Paid Parental Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
