Central Selling Supervisor

Lowe's Companies, Inc.•Mooresville, NC

1d•$61,600 - $102,900•Remote

About The Position

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. The Central Selling Supervisor drives execution of specific Sales and Support Coordinator activities in support of the Central Selling sales model. This role provides feedback to the leadership team regarding process, program, or system opportunities and serves as a Subject Matter Expert for the development of best practices as well as process and procedure documentation. The Supervisor leads selected initiatives or projects as assigned by the Manager and makes real-time decisions regarding specific Sales and Support Coordinator, Store or Service PROvider issues. They resolve escalated issues within defined parameters and elevate issues when appropriate. The role involves analyzing reports to determine individual associate and team priorities, monitoring each Sales and Support Coordinator’s performance to identify individual and group performance and training needs, and providing real-time and regularly scheduled feedback and coaching. The Supervisor makes hiring decisions with the Manager for team vacancies and works with HR to execute a strategy to recruit and fill open positions. They motivate and engage associates by being accessible, seeking feedback, and creating recognition programs. The Supervisor also serves as “Manager on Duty,” with responsibility for overseeing the entire workforce, monitoring productivity, serving as a resource, and addressing real-time performance or conduct needs. They interact with Stores and field leadership to answer questions and resolve issues related to quotes or Service PROviders, and provide feedback to leadership to help stores set expectations and qualify customers up front when selling the detail. Collaboration with the Installation Sales Team, Stores, Service PROviders and other key business partners is essential to identify and address opportunities to improve the Central Selling sales model. The role also focuses on improving the customer experience by understanding the Central Selling model and offering ways to make it easier and more efficient for everyone involved or impacted by the process. Additionally, the Supervisor provides feedback regarding trends to help address opportunities to improve and streamline the design process, acts as backup for peer assigned areas as needed, and serves as a liaison in identifying trends and resolving escalated customer and business partners concerns. Continuous development and training for Sales and Support Coordinators, ensuring the successful onboarding of new associates, and driving and delivering sales performance within the assigned region are key responsibilities. The Supervisor is the main point of contact for associates and designers as challenges arise around sales projects.

Requirements

High School or GED
3-5 Years Team leadership or coaching, with or without direct report responsibility or a formal supervisory title
1-2 Years of Experience Call center, Office administrative, High volume retail, Service support, or similar work environment

Nice To Haves

Bachelor’s Degree
Experience in remodeling or construction industry.
Experience in a sales role or participating in the sales process (e.g., creating quotes, project specs, creating kitchen designs in 2020, etc.)
Lowe's store experience
Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool.
Demonstrated experience in training, developing and mentoring a large team (i.e., 10+ employees)
1-2 Years Experience in supervising a Sales team

Responsibilities

Drives execution of specific Sales and Support Coordinator activities in support of the Central Selling sales model.
Provides feedback to leadership team regarding process, program, or system opportunities.
Serves as Subject Matter Expert for the development of best practices as well as process and procedure documentation.
Leads selected initiatives or projects as assigned by the Manager.
Makes real-time decisions regarding specific Sales and Support Coordinator, Store or Service PROvider issues.
Resolves escalated issues within defined parameters and elevates issues when appropriate.
Analyzes reports to determine individual associate and team priorities.
Monitors each Sales and Support Coordinator’s performance (real-time and historical) to identify individual performance and training needs and works to identify trends that indicate potential group performance or training needs.
Provides real-time and regularly scheduled feedback and coaching to Sales and Support Coordinators.
Makes hiring decisions with Manager for team vacancies and works with HR to execute a strategy to recruit and fill open positions.
Motivates and engages associates by being accessible, seeking feedback, and creating recognition programs.
Serves as “Manager on Duty,” with responsibility for overseeing the entire workforce; this includes monitoring productivity, serving as a resource, addressing real-time performance or conduct needs, etc.
Interacts with Stores and field leadership to answer questions and resolve issues related to quote or Service PROvider.
Provides feedback to leadership to help stores set expectations and qualify customers up front when selling the detail.
Collaborates with the Installation Sales Team, Stores, Service PROviders and other key business partners to identify and address opportunities to improve the Central Selling sales model.
Looks for ways to improve the customer experience by understanding the Central Selling model and offering ways to make it easier and more efficient for everyone involved or impacted by the process.
Provides feedback regarding trends to help address opportunities to improve and streamline the design process.
Acts as backup for peer assigned areas as needed.
Acts as a liaison in identifying trends and resolving escalated customer and business partners concerns.
Provides continuous development and training for Sales and Support Coordinators.
Responsible for ensuring the successful onboarding of new associates within the department and continuing their training and development post initial training completion.
Responsible for driving and delivering sales performance within your assigned region.
Serves as the main point of contact for associates and designers as challenges arise around sales projects.