Central Registration Supervisor

UnitedHealth Group•Chelmsford, MA

10h•$49,700 - $88,800•Hybrid

About The Position

This position follows a hybrid schedule with 3 days in-office per week. Our office is located at Chelmsford MA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This role leads call center and pre-registration operations to support customer service and revenue cycle goals. It supervises eligibility verification, new patient scheduling, and staff assignments, while monitoring performance metrics, managing returned mail updates, and supporting system enhancements to ensure efficient and accurate workflows. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. We offer 6-9 months of on-the-job training. The hours of training will be aligned with your schedule. Training may be hybrid as well.

Requirements

High School Diploma/GED or equivalent
Must be 18 years of age OR older
1+ years working in health insurance
Experience writing/conducting staff performance reviews
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
Reside within commutable distance to the office at Chelmsford MA
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

Experience with EPIC’s Practice Management System, specifically Prelude and Resolute

Responsibilities

Oversees call center operations to meet customer service and revenue cycle outcomes and standards
Supervises pre-registration processes for all practices including hospital encounters, extended facilities and both lab and pathology referrals from non-Atrius practices
Manages eligibility verification procedures for all scheduled and urgent care appointments
Directs and assigns all work assignments for special registration projects as needed
Measures and manages staff production by using various reports found in Epic
Monitor and produces monthly reporting call center and collections performance metrics
Supervises address updates for returned mail including both patient statements
Provides testing and implementation support for NEHEN upgrades and enhancements
Oversees new patient scheduling process according to practice procedures