Central Scheduler

Boice-Willis•Rocky Mount, NC

2d•Onsite

About The Position

The Central Scheduler is responsible for interacting professionally with patients, providers, and co-workers, managing a multiline phone system, and assessing caller needs to ensure appropriate action or direction. This role involves accurately preparing and routing messages within the Electronic Medical Record (EMR) system, scheduling appointments according to physician templates, and obtaining necessary new patient information. The scheduler will also notify patients of appointment changes, log into NCIR to print shot records upon request, and maintain knowledge of accepted insurance plans. A key part of the role includes verifying and updating patient demographic and insurance information, communicating payment expectations according to company policy, and ensuring continuous coverage of the area and telephone by coordinating breaks and lunches. The position requires adherence to all company protocols and procedures, maintaining HIPAA and OSHA compliance, and performing other assigned duties.

Requirements

Excellent customer service and communication skills
Strong telephone etiquette and professionalism
Ability to manage multiple tasks in a fast-paced environment
High attention to detail and accuracy

Nice To Haves

Experience with EMR systems

Responsibilities

Interact with all patients, providers and co-workers in a professional manner.
Utilize a multiline phone system and answer all incoming calls in a timely manner.
Assess callers need to determine appropriate action and act or direct accordingly.
Prepare accurate and thorough messages within the electronic medical record system (EMR) and route appropriately in a timely manner.
Schedule appointments accurately according to physician’s scheduling template.
Obtain all new patient information required for accurate scheduling.
Notify patients of changes in scheduled appointments in a timely and accurate manner.
Logs into NCIR and prints shot records when requested by patient.
Maintain thorough knowledge of insurance plans BWC currently participates in.
Verify and update all demographic and insurance information with all patients at time appointment is scheduled.
Communicate to patient payment expectations per BWC financial policy at time appointment is given.
Maintain area and telephone coverage at all times, coordinating breaks and lunches with other staff in assigned areas.
Follow all BWC protocols and procedures.
Maintains HIPAA and OSHA compliance.
Perform other duties as assigned.