Pre-Access Central Scheduler PRN

Intermountain Health

3d • $19 - $26 • Onsite

About The Position

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Completes administrative work associated with scheduling appointments. Transcribes external orders from physicians. Handles high call volumes for multiple locations and departments. This is a PRN (as needed) position.

Requirements

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.
• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Knowledge
• Multi-Channel Phone Experience
• 30+ WPM Typing Speed
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Provide patients with preparation and location information.
• Correctly collect and input patient data into the system.
• Validate patient insurance and explain benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Act as a mentor for new hires as needed.
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED