CENTRAL PROCESSOR/TRAINING ASSOCIATE

American Pacific Mortgage•Roseville, CA

23h

About The Position

The Mortgage Loan Processor will support the Central Processing & Training Team in managing and advancing mortgage loan files from initial application through underwriting, closing, and funding. This role ensures files are complete, compliant, and move efficiently through the pipeline while maintaining a high level of communication with loan officers, underwriters, and other departments. Inclusion in Training related initiatives for new onboarding employees and existing APM employees.

Requirements

Experience in retail residential mortgage loan origination required. Preferably as a Loan Officer, Loan Officer Assistant, or Processor.
Strong knowledge of multiple loan programs including FHA/VA, Conventional, ACCESS, USDA, DU/LP, Jumbo.
Ability to credit qualify borrowers.
Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Strong mathematical aptitude, ability to calculate income via W-2/Tax Returns
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.
Sound working knowledge of computer and office software operations and systems. Experience with or ability to quickly learn Encompass and Microsoft suite programs.

Responsibilities

Provide industry leading customer service to clients via phone, email, etc.
Data entry into Encompass, MS Outlook, Excel and Word.
Loan file set up: order 4506-T, order Social Security verification, order VOEs, pull LDP/GSA, pull MERs info, pull USPS verification, verify approved status of title/escrow, pull FHA case number if applicable.
Loan pricing
Request, prepare/review disclosures
Sort loan related documents into appropriate fields in Encompass
Review, follow up and track (contacting borrowers, title companies, real estate offices, appraisers, lenders, etc.) documentation required for loan processing throughout the process. Follow up and work with Loan Officer/Borrower through funding on any items needed to close loans.
Assist Loan Officers with any other aspect of the loan closing as directed
Submit all eligible files through DU/LP for automated approval prior to submitting to APMC or other lending institution
Point of contact for Loan Officer and/or Borrower
Ensure all borrowers receive final 1003 and MLDS in escrow prior to signing loan docs
Follow through in obtaining broker check and other documentation needed for closing
Close out files after funding to meet the standards of our Quality Control Department, work on any files with missing documentation or those that may need corrections to make sure that all files meet AMPC standards for Quality Control
Conduct weekly pipeline review meetings with Loan Officers
Maintain current posted turn times and customer service levels
Develop and maintain current procedures for all functions within the Loan Processor position
Other duties as assigned
Review new loan submissions for completeness and accuracy.
Communicate with borrowers, loan officers, and third-party vendors to collect documentation.
Submit files to underwriting and coordinate conditions through to clear-to-close.
Maintain system notes and ensure compliance with all federal, state, and company requirements.
Partner with the closing department to ensure timely delivery of loan packages.
Shared Training Resource for new branches & branches to facilitate training. Assist in Capacity helping to answer Training Requests questions
Mentoring new employees via the Training team
Potential inclusion or lead for monthly training processor call
Inclusion in Central Processing + Training monthly & weekly meetings
Assist with drafting and editing branch-facing training collateral related to workflow, loan products, provide help resources and training for the company including instructional videos, how-to guides, or other related areas of business
Support other strategic initiatives associated with the production education and training team by building and/or delivering training
Other duties as assigned