Central Paving Service Supervisor

Cleveland Brothers Equipment Co•Harrisburg, PA

5d•Onsite

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Central Paving Service Supervisor. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. This is a great opportunity for a great career with a 75-year-old, family-owned company. Cleveland Brothers represents some of the most quality built and recognizable brands in our industry. We offer multiple levels of training and understanding of the products and services we offer our clients, helping the perfect candidate to achieve their goals both professionally and personally. Our ideal candidate would be a great self-starter, someone with a drive to win in both a solo and team environment. A positive attitude coupled with a genuine desire to assist customers is required. Cleveland Brothers compensation and benefits packages are one of the best in the industry. We offer advancement possibilities as well as a safe and fun place to work and grow in an industry that is both cutting edge and rewarding to work in. In accordance with management directives, this position directs the activities of the Central Paving Service Department in the performance of shop repairs and parts on Paving equipment to ensure that the company provides the customer with the most efficient and cost effective product line support possible.

Requirements

Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
Significant talent in the direction and scheduling of persons to achieve the highest possible degree of productivity
Considerable written and verbal communication skills for the conveyance of instructions
Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency
Provide superior customer service and product support through management of all aspects of the service department
Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.
Proven success in managing and developing staff.
Superior interpersonal and relationship building skills.
Precise documentation, organized, and detail oriented.
Ability to manage day to day operations.
Strong verbal and written communication skills.
Intermediate computer skills.
Proficiency with MS office software.
Responsible for growing and continuing to improve efficiency.

Responsibilities

Supervise and develop the personnel of the department
Receive and respond to customer requests or inquiries on equipment repairs
Assist in determination of needed repairs and the timing of repairs
Research information from literature and computer based sources
Assign and schedule equipment and personnel to shop repairs
Other functions as assigned by necessity
Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
Decide upon and administer employee discipline as required
Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop
Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
Devise work schedules for repairs to be performed in the repair shop which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
Perform other work related duties as assigned