Central Patient Services Coordinator

Fairview Health Services•Shoreview, MN

1d•Remote

About The Position

Fairview Rehabilitation is hiring a Central Patient Services Coordinator for its outpatient scheduling rehabilitation services team. The role assists patients and providers with scheduling and registering outpatient therapy appointments across multiple disciplines, specialties, and locations. The position is remote after up to two weeks of in-person training and is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., at 1.0 FTE (80 hours per pay period). Fairview Rehabilitation provides physical, occupational, and speech therapy, audiology, and cardiac and pulmonary rehabilitation services across acute-care hospitals, post-acute settings, and outpatient adult and pediatric therapy clinics. Its therapists collaborate across medical settings and offer numerous specialty programs.

Requirements

At least 1 year of customer service and medical scheduling experience.

Nice To Haves

High school diploma or post-high-school training or education.
Call center or medical administrative experience.
Excellent customer service skills.
Strong team-player abilities.

Responsibilities

Schedule therapy appointments for multiple sites and disciplines.
Produce efficient and accurate schedules, record and update schedule changes, and communicate changes to involved staff in a timely manner.
Offer and send appointment confirmation letters to patients.
Coordinate scheduling with outside vendors, including radiology and durable medical equipment companies.
Provide patients with educational information about therapy and specialty programs, including cancer rehabilitation, vestibular rehabilitation, cardiac rehabilitation, pulmonary rehabilitation, lymphedema, video-swallow evaluations, breast wellness, wheelchair evaluations, weight management, pediatrics, and the feeding clinic.
Perform registration functions, including entering demographic and insurance information, referring physician data, and referral records.
Review physician orders for completeness; request compliant orders when needed and track incomplete orders to ensure completion before evaluation dates.
Request and obtain medical records when necessary for safe patient care, and obtain and verify physician orders and medical records as needed.
Maintain knowledge of specialty services, therapy disciplines, clinic locations, directions, parking information, and department hours.
Provide directions and parking information for more than 20 sites, including landmarks and department locations and hours.
Answer multiple telephone lines and respond to callers’ needs accurately and promptly.
Participate in department problem-solving and team meetings.
Request guidance and approval as needed and seek solutions to scheduling conflicts through supervisors and directors.