Central Operations Manager, Operational Scale
About The Position
The Central Operations team builds the systems that enable Valerie’s operations to scale. The team is responsible for workforce strategy, capacity planning, quality measurement, enablement, and operating model design across Valerie’s delivery organization. This role is responsible for designing the workforce strategies and operating models that support Valerie’s growth. You will help shape how work is allocated across internal teams, automation systems, and outsourced operations partners, while owning Valerie’s outsourced operations infrastructure. You will help answer questions such as: Which workflows should remain internal versus externalized, and how should work be segmented based on complexity, quality sensitivity, or customer impact? How should operational allocation models evolve as workflow complexity and customer volume grow? Where and how should we use pull vs push-based task assignment models? This role is ideal for someone who enjoys combining systems thinking, analytics, and operational execution to solve complex scaling challenges.
Requirements
- 3-5+ years of experience in marketplace operations, business operations, consulting, workforce planning, or vendor management, preferably in a high-growth startup environment
- Experience working with outsourced operations, BPOs, or distributed workforce models is a plus
- Strong analytical toolkit with experience using operational data to drive decisions
- Experience working cross-functionally with technical and operational stakeholders
- Systems Thinker. You naturally think in workflows, operating models, and scalable systems rather than one-off fixes.
- Structured and Analytical. You use frameworks and data to make decisions, prioritize tradeoffs, and solve ambiguous operational problems.
- Strong Operator. You move comfortably between strategy and execution and are willing to dive into operational details when needed.
- Move with Urgency. You move quickly, make decisions with imperfect information, and drive projects forward without waiting for perfect clarity.
- Ownership Mentality. You take responsibility for outcomes end-to-end and proactively identify opportunities for improvement.
- Clear Communicator. You communicate effectively across technical, operational, and external stakeholder groups.
Responsibilities
- Design Workflow Allocation Systems: Build the operational systems and allocation logic that determine how work is segmented, prioritized, and distributed across internal teams and external operational capacity.
- Design Scalable Operating Models. Develop scalable workforce models and operational processes that improve throughput, quality, and operational efficiency as workflow complexity and customer volume grow.
- Managed Outsourced Operations. Own Valerie’s outsourced operations infrastructure, including partner onboarding, quality management, performance monitoring, escalations, and operational reviews.
- Partner Cross-Functionally. Work closely with stakeholders across Operations, Engineering, and Customer Strategy teams to improve operational scalability and support customer growth.
Benefits
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
- Daily lunch provided in-office and dinner reimbursement for late evenings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
