Central Leasing Manager

LR Management•Troy, MI

About The Position

LR Management is seeking a dependable, organized, and self-directed Central Leasing Manager to support prospect follow-up and leasing conversion across its portfolio of apartment communities. This is a corporate, centralized leasing role rather than a position assigned to a single leasing office. The role works closely with the Marketing Director, property teams, Customer Experience, Digital Experience, and Operations to ensure prospects receive timely, consistent communication and to help convert qualified interest into scheduled and completed tours. The ideal candidate is a multi-tasking team player with strong people skills, a positive attitude, and a commitment to helpful, consistent follow-up. Success means improving prospect communication and tour conversion, preventing viable leads from being lost through inconsistent follow-up, and providing meaningful centralized leasing support to onsite teams.

Requirements

Experience in multifamily leasing, sales, hospitality, customer service, appointment setting, call-center operations, or a related field.
Strong phone presence and excellent written communication.
Comfort initiating conversations and following up consistently.
Strong sales and customer-service instincts.
Excellent organization and attention to detail.
Ability to manage a high volume of prospects across multiple communities.
Comfort using CRM, phone, email, text-based communication platforms, and other leasing technologies.
Strong personal accountability and follow-through.

Nice To Haves

Familiarity with EliseAI or similar AI-powered leasing platforms.
Multifamily leasing experience is strongly preferred.

Responsibilities

Manage prospect follow-up across multiple apartment communities.
Respond to new and existing prospects through phone, email, text, and CRM.
Convert qualified leads into scheduled property tours.
Confirm appointments and follow up with cancellations and no-shows.
Re-engage aged, inactive, and previously unresponsive leads.
Maintain accurate CRM notes, statuses, communication history, and follow-up activity.
Coordinate scheduled tours and important prospect information with onsite leasing teams.
Support communities experiencing high lead volume, staffing challenges, or conversion concerns.
Identify recurring prospect objections, questions, and barriers to leasing.
Monitor contact rates, appointment generation, shows, reactivation efforts, and follow-up performance.