Central Communications Specialist

Trillion Health & Hormone•Omaha, NE

15h•Onsite

About The Position

Be the voice that creates a “Hell Yes!” patient experience. Are you someone who thrives in a fast-paced environment, loves helping people, and can juggle calls, emails, appointments, and problem-solving like a pro? If so, we’d love to meet you. We’re looking for a Central Communications Specialist to join our growing team. In this role, you’ll be the connection between our patients and clinical team, making sure every interaction is professional, compassionate, efficient, and memorable. This is more than a call center role. You are the first impression, the calm voice, the organizer, the communicator, and sometimes the superhero our patients need.

Requirements

1–2 years of customer service or patient service experience required
Strong computer skills including Outlook, Word, and Excel
Excellent organizational and communication skills

Nice To Haves

Medical office experience strongly preferred
Experience with phone systems and EMR/EHR systems preferred

Responsibilities

Answer inbound calls and respond to patient emails with professionalism and positivity
Schedule appointments and assist patients with requests
Help educate patients on treatments, medications, and procedures
Verify insurance and patient demographics
Process payments and maintain accurate records
Communicate standing orders and information from clinical teams to patients
Complete follow-up calls and support patient satisfaction efforts
Collaborate with clinical and patient services teams to ensure seamless communication
Create a welcoming, organized, and supportive experience for every patient interaction