Central Communications Operator

Sentara Health • Harrisonburg, VA

8d • $22 - $32

About The Position

Central Communications Operators support timely, seamless communication across Sentara hospitals, freestanding emergency departments, and after-hours call services. Working in a centralized, 24/7 environment, the operator serves as a primary hub for emergency and nonemergency communications, supporting rapid response coordination, internal escalation, and customer service. The role requires staying calm under pressure, adapting to changing priorities, and communicating with urgency and precision during high-impact situations.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support.

Nice To Haves

• Ability to handle confidential and sensitive information appropriately.
• Knowledge of emergency codes and hospital incident command systems.
• Proficiency with multi-line phone systems, paging systems, and emergency notification platforms.
• Experience with electronic health record systems and call management software.
• Ability to troubleshoot communication equipment under pressure.
• High attention to detail and accuracy in documentation.

Responsibilities

• Coordinate emergency and nonemergency communications across hospitals, freestanding emergency departments, and after-hours call services.
• Support rapid response coordination and internal escalation.
• Provide customer service through a centralized communications operation.

Benefits

• Medical, dental, and vision plans.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid time off and sick leave.
• Paid parental and family caregiver leave.
• Emergency backup care.
• Long-term and short-term disability and critical illness plans.
• Life insurance.
• 401(k)/403(b) with employer match.
• Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
• Student debt pay down up to $10,000.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
• Potential additional compensation such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED