Central Communications Operator

Sentara Hospitals • Harrisonburg, VA

7d

About The Position

Central Communications Operators ensure seamless, timely communication across Sentara hospitals, freestanding emergency departments, and after-hours call services. Working in a centralized, 24/7 environment, the role serves as the primary hub for emergency and nonemergency communications, supporting rapid response coordination, internal escalation, and customer service. The position requires staying calm under pressure, adapting quickly to shifting priorities, and communicating with urgency and precision during high-impact situations.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support.

Nice To Haves

• Ability to handle confidential and sensitive information appropriately.
• Knowledge of emergency codes and hospital incident command systems.
• Proficiency with multi-line phone systems, paging systems, and emergency notification platforms.
• Experience with electronic health record systems and call management software.
• Ability to troubleshoot communication equipment under pressure.
• High attention to detail and accuracy in documentation.

Benefits

• Medical, dental, and vision plans.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid time off, sick leave, and holidays.
• Paid parental and family caregiver leave.
• Emergency backup care.
• Long-term and short-term disability and critical illness plans.
• Life insurance.
• 401(k)/403(b) with employer match.
• Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
• Student debt pay down up to $10,000.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
• Educational assistance or student loan repayment.
• Voluntary benefits.
• Shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED