Central Booking Agent

Insight Medical Imaging•Edmonton, AB

14h•Remote

About The Position

A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 clinic locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray. Insight is currently seeking Central Booking Agents to join our dynamic and expanding team. This is a remote position with a regular shift from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required. Applicants must reside in Alberta. We connect in a meaningful way with: Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary. Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis. Our Employees – by creating an approachable environment that encourages professional development and growth.

Requirements

Proficiency with medical scheduling systems and customized computer software
Working knowledge of medical office routines, imaging protocols, and workflows
Strong computer literacy, including data entry and electronic fax handling
Strong task prioritization, multitasking, and time management skills in a remote setting
Demonstrated empathy and compassion when interacting with patients
Strong interpersonal, communication, and active listening skills
Ability to remain calm, organized, and professional in a high-volume environment
Task prioritization and time management skills in a remote setting
High School Diploma (required)
Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered)
Previous experience in a high-volume contact center (required)

Responsibilities

Answer a high volume of incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service
Collaborate with clinic teams to support efficient workflow and timely patient care
Assist with scheduling processes and provide feedback to support continuous improvement
Review incoming faxes and coordinate appointments with Physicians and Patients
Contact patients to confirm, rebook, or fill appointments as needed
Maintain accuracy, professionalism, and attention to detail in a fast-paced, high-volume environment