Central Billing Manager

Resolve Sleep Health•Bedford, NS

56d•Remote

About The Position

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a Central Billing Manager to join our team, ideally based in Ontario or Atlantic Canada. The Central Billing Manager oversees the centralized billing operations for all insurance and funding programs across the Resolve network. This role is responsible for managing private insurance and governmental billing, including claim submission, adjudication follow-up, documentation compliance, denials/appeals, collections, and coordination across all provinces and territories. The role also oversees funding program submissions such as the Assistive Devices Program (ADP) in Ontario, provincial respiratory funding programs where applicable, and manufacturer documentation requirements. The ideal candidate has demonstrable success with Canadian payer processes, strong change leadership capabilities, and expertise in insurance documentation, eligibility, benefit coverage, and funding program rules.

Requirements

5–7+ years in Canadian healthcare billing, insurance adjudication, or revenue operations.
3+ years leading a centralized billing or revenue cycle team.
Strong knowledge of Canadian private insurance plans and provincial funding programs.
Experience with CPAP or Oxygen therapy billing is an asset.
Skilled with billing systems, insurer portals, Excel/Power BI.
Financial acumen, process improvement mindset, and excellent communication skills.

Responsibilities

Lead a national team of insurance billers, funding coordinators, and AR specialists
Standardize billing processes, claims submission, and provincial funding workflows.
Manage private insurance claims and government funding programs (ADP, provincial programs).
Oversee denials, underpayments, appeals, and collections.
Ensure compliance, revenue integrity, and accurate reporting.
Monitor KPIs, drive process improvements, and streamline operations.
Collaborate with clinical and finance teams to ensure accurate documentation and cash flow.