Center Supervisor

CSL•Burlington, NC

1d•Onsite

About The Position

This position is responsible for supervising the day-to-day plasma center operations and staff to ensure efficient plasma collections. The role involves supervising daily activities in compliance with Standard Operating Procedures (SOPs), providing clear instructions, conducting meetings, and communicating performance expectations. The supervisor will advise management on employee relations and escalated donor issues, facilitate donor movement to minimize wait times, and ensure adequate staffing. Responsibilities also include conducting error investigations, participating in performance appraisals, documenting corrective actions, assisting with training files and evaluations, and potentially aiding in recruitment and marketing initiatives. Accurate recording of donor data, understanding hyper-immune program policies, maintaining a clean work environment, and complying with HSE and OSHA policies are crucial. The role requires promoting safety, maintaining confidentiality, and being cross-trained in all technical areas. Bilingual skills may be required, and other duties as assigned.

Requirements

High school diploma or equivalency required
Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required
Must be able to see and speak with customers and observe equipment operation.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Nice To Haves

Bachelor’s Degree or equivalent combination of education and professional work experience preferred
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Supervise center operations daily activities in compliance with Standard Operating Procedures (SOPs).
Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
Advise management of employee relation issues or escalated donor issues.
Facilitate donor movement throughout the center minimizing wait time and processing.
Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.
Monitor time card reporting procedures, attendance, and utilization of overtime.
Conduct error investigations and develop recommendations for process improvement.
Participate with management in conducting performance appraisals, providing performance feedback.
Document verbal and written coaching level corrective actions as needed.
Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
May assist with the recruitment and selection of center operation staff.
Adhere to and promote compliance to company policies and procedures.
May assist with the development and implementation of marketing initiatives to increase donor retention.
Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understand policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available.
Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
May conduct routine internal procedures and documentation audits.
Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Will be cross-trained in all technical areas and other functions to meet the needs of the business.
Perform other job-related duties as assigned.