Center Supervisor (Medical)

Join Parachute•Bellmead, TX

8d•Onsite

About The Position

As the Center Supervisor, you’ll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and helping to create a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.

Requirements

High school diploma, GED equivalent, or higher education
1+ years of experience in supervisory roles
Ability to lift 50 lbs and stand or walk for extended periods
Ability to work flexible hours including evenings, weekends, and holidays
Detail-Oriented Problem Solver – takes ownership, creatively prioritizes and solves tasks, trustworthy and outcomes oriented.
Empathetic Communicator – adapts communication style, strong conflict resolution skills, even-keeled under pressure, motivates and inspires others.
Development-Minded Employee - self-aware and curious, has integrity, and has a track record of steep learning curves.
Data-Driven Decision Maker – metrics driven, strong logical reasoning and decision-making skills.

Nice To Haves

Medical license/certification (EMT or Paramedic)

Responsibilities

Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.
Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.).
Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.
Have an eye on the end-to-end donor experience.
Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.
Assist with the management of supplies to ensure there are no disruptions to operations.
Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.