Center Sales Director, Brookline

European Wax Center•Brookline, MA

2d•$65,000 - $75,000•Onsite

About The Position

The Center Sales Director leads the day-to-day business, team, guest experience, and operations of an EWC Growth center. As the senior on-site leader, the director sets expectations and team culture, coaches employees, develops talent, and drives center performance. The role combines sales leadership, guest service, team management, local marketing, and operational oversight. The director owns service and retail sales, Wax Passes, future bookings, center KPIs, revenue goals, and performance metrics. They analyze results and apply insights to improve performance, build local partnerships, and lead community engagement. They also ensure a consistently exceptional guest experience, resolve escalated guest concerns, and support the front desk during high-volume periods. Responsibilities include recruiting, hiring, training, retaining, coaching, and providing feedback to associates; building an accountable, high-energy team culture; creating schedules and managing labor targets; overseeing timekeeping, payroll, deposits, inventory, product ordering, and payment/EFT processes; and maintaining compliance with training, licensing, HR, and operational requirements. The position requires full-time, open availability, including flexibility to work evenings and weekends. The posting states an average annual earnings range of $80,000–$95,000, with additional uncapped earning potential. Base salary is $65,000–$75,000, determined by experience, plus up to $25,000 in annual commissions, paid monthly.

Requirements

At least 3 years in a sales leadership or management role in retail, beauty, or spa industries.
Proven track record of achieving sales and operational targets.
Team leadership and talent development skills.
Financial acumen, budget management, and schedule creation skills.
Excellent verbal and written communication and conflict resolution skills.
Guest service and sales expertise.
Proficiency in Microsoft Office and POS systems.
Full-time, open availability with flexibility to work evenings and weekends.
Strong proficiency in English.
Ability to lift up to 25 lbs and stand for extended periods.

Nice To Haves

Exposure to a luxury environment.

Responsibilities

Drive service sales, retail sales, Wax Passes, and future bookings.
Own center KPIs, revenue goals, and performance metrics; analyze results and take action based on insights.
Build local partnerships through grassroots marketing, events, local marketing, and community engagement.
Coach associates on sales behaviors and guest experience.
Champion an exceptional guest experience and coach associates to create meaningful guest connections.
Resolve escalated guest concerns and support the front desk during high-volume periods.
Ensure guest interactions reflect brand standards.
Recruit, hire, train, and retain high-performing associates.
Coach team members in sales, service, and leadership skills; provide regular feedback and performance conversations.
Recognize wins, promote accountability, and build a positive, high-energy team culture.
Create associate schedules while managing labor targets.
Oversee timekeeping, payroll, deposits, and daily administrative functions.
Maintain compliance with training, licensing, HR, and operational requirements.
Manage inventory, product ordering, and payment/EFT processes.
Keep the center organized, efficient, and ready to perform.

Benefits

Complementary waxing services.
50% off exclusive skincare retail products.
401(k) retirement plan.
Paid time off and sick leave.
Paid parental leave.
Medical, dental, and vision insurance.
Company-paid life and disability insurance for eligible employees.
Flexible Spending Accounts (FSA) and dependent care benefits.
Pre-tax commuter and transportation benefits.
Ongoing training, recognition programs, and career pathing opportunities.
Base salary of $65,000–$75,000, determined by experience, plus up to $25,000 in annual commissions with uncapped earning potential.
Monthly commission payments.