Center Receptionist

Etowah Health & Rehabilitation Center•Etowah, TN

2d•Onsite

About The Position

Diversicare is seeking a passionate and dedicated individual to join their team as a Center Receptionist. The company provides post-acute care services to patients and residents at 61 skilled nursing and long-term care centers across eight states. Diversicare's mission is to "Improve every life we touch by providing exceptional healthcare and exceeding expectations," guided by Core Values of Integrity, Excellence, Compassion, Teamwork, and Stewardship. Team members are crucial in fostering an environment of Service Excellence, built on trust, respect, customer focus, compassion, diplomacy, appreciation, and strong communication skills, aiming to create a warm, caring, safe, and professional environment for customers and colleagues.

Requirements

Experience answering/directing mulitple phone lines.
Must possess excellent customer service skills.
Must possess excellent verbal and written communication skills.
Must be detail oriented, be organized and prioritize appropriately.
Must be proficient in Word, Excel, PowerPoint, and Publisher.
Must maintain a professional appearance.
High school diploma or equivalent require.

Nice To Haves

Previous administrative experience in a corporate setting preferred.
College preferred.

Responsibilities

Manage multiple phone lines and direct calls as required.
Greet, announce and direct guests.
Direct complaints to appropriate departments or individuals and maintains confidentiality.
Maintain office supply inventory for corporate office, logging invoices when received.
Process incoming and outgoing mail.
Maintain accurate list of telephone numbers of emergency contact and reference numbers for key personnel.
Maintain supplies for postage meter, copy machine, fax machines, FedEx and UPS.
Respond to facility requests for business card, name badges, etc.
Process/distribute company recognition cards for corporate and regional staff.
Update and maintain corporate and facility directories.
Monitor all deliveries and notify receiving departments as appropriate.
Performs special projects as required.
Assists with administrative positions as needed.