Counseling Center Receptionist

The Wellspring Church•Indian Wells, CA

About The Position

The Counseling Center Receptionist serves as the primary front-facing representative of the Counseling Center, providing administrative and operational support under the direction of the Counseling Director. This role ensures smooth daily operations by managing communication, scheduling, and client experience while creating a welcoming, professional, and confidential environment for all clients.

Requirements

Strong communication and interpersonal skills
High level of professionalism, discretion, and confidentiality
Ability to manage multiple tasks and schedules efficiently
Detail-oriented with strong organizational skills
Proficient in basic computer systems (email, scheduling software, spreadsheets, etc.)
Ability to handle sensitive situations with care and empathy
Self-starter who is proactive and able to work independently and as part of a team
Physical requirements: Constant periods of sitting and repetitive motions. Occasionally able to lift or move up to 20lbs and standing or walking.

Responsibilities

Serve as the first point of contact for clients, creating a warm, safe, and welcoming environment
Answer and direct phone calls, emails, and in-person inquiries in a timely and professional manner
Schedule, confirm, and manage client appointments for counselors
Collect and process payments for counseling sessions (cash, card, or digital), ensuring accuracy and proper tracking
Maintain client records, intake forms, and documentation with strict confidentiality
Assist with client check-in and check-out processes
Communicate appointment reminders, updates, and general information to clients
Ensure counseling spaces, lobby, and common areas are clean, organized, and ready for sessions at all times
Monitor office supplies and assist with ordering as needed
Support administrative tasks and daily operations as directed by the Counseling Director
Perform additional duties and special projects as assigned