Center Operations Manager | Medical Assistant

CareATC • Augusta, GA

8d • Onsite

About The Position

At CareATC, we are revolutionizing employer-sponsored healthcare and are passionate about our mission to provide exceptional, patient-centered solutions. This role is the key operational contact for your Health Center, blending leadership with direct patient care to ensure clinical excellence and operational performance. The Patient Wins: Little or no cost for excellent medical care or dispensed medication, allowing focus on comprehensive, patient-centered care. You Win: Consistent schedule allowing for work-life balance, no on-call or holiday schedules, consistent income with manageable productivity expectations. This pivotal role is accountable for the day-to-day health center operations, performance to Key Performance Indicators (KPIs), and performance management of all health center support staff, all while continuing to provide hands-on patient care. You will ensure the facility exceeds AAAHC standards and follows all established policies.

Requirements

• High School Diploma or equivalent.
• Registered/Certificated MA or 5+ years of MA experience required.
• Current clinical license as required by state/national authority in good standing.
• Current classroom-led American Heart Association BLS or CPR Card required.
• 3–5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years’ experience with CareATC’s Health Center operations.
• Proficient experience with both Practice Management and Electronic Medical Records.
• Demonstrated current experience with EKG, vital signs, venipuncture, capillary, and injection.
• Current health records with appropriate immunizations (Hepatitis B and PPD).
• Ability to work at multiple locations upon business need.
• Physical ability to lift, pull, push, and manipulate equipment and patients, and to sit/stand for long periods of time.

Responsibilities

• Oversee the overall day-to-day management of the health center and clinical support staff.
• Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements.
• Ensure adherence to patient privacy regulations and confidentiality protocols.
• Manage supply and pharmacy inventory, replacement ordering, and monitor key performance indicators (KPIs) and operational workflows.
• Identify opportunities related to clinic efficiencies or patient/employee engagement strategies and present recommendations to area leadership.
• Dedicate a significant amount of time to patient facilitation and hands-on care.
• Utilize required skills, including EKG, vital signs, venipuncture, capillary, and injection, with current experience.
• Work collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions team.
• Manage staffing schedules, timecard monitoring, and ensure adherence to time and attendance policies for all direct reports.
• Develop employee success through recruiting, onboarding, development, performance management, and succession planning.
• Function as the health center operations SME, accountable for staff training and demonstration of competencies.
• Provide support to resolve issues, coordinate regular staff meetings, and contribute input to area leadership for health center staffing.

Benefits

• Clinic and medication provided at no cost or low cost to employee and dependents.
• Full benefit package, for eligible roles, including Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED