Center Operations Manager

Above and Beyond Therapy•Richmond, VA

2d•$27 - $29•Onsite

About The Position

Above & Beyond ABA Therapy is a rapidly growing, founder-led organization providing compassionate, high-quality ABA therapy to children with autism and developmental needs across the country. With nearly 2,000 teammates and clinics in 9 states, we are building warm, supportive environments where families feel welcomed and our teams are empowered to do meaningful work. We are excited to open our brand-new clinic in Richmond, Virginia and are seeking a Clinic Operations Manager to play a key leadership role in launching and running the day-to-day operations of this site. The Clinic Operations Manager is the operational leader of the clinic and a critical partner to clinical leadership. This role goes beyond front desk administration. You will oversee facilities, workflows, scheduling operations, team coordination, and the overall operational health of the clinic. We are looking for someone with experience managing facilities or healthcare/clinical operations who can bring structure, accountability, and operational excellence to a growing clinic environment. This is an ideal opportunity for a strong operations professional who enjoys building systems, leading by example, and creating an exceptional experience for families and teammates.

Requirements

2+ years of experience in clinic operations, healthcare operations, facilities management, or office management in a fast-paced environment
Experience managing facilities, workflows, and day-to-day operations (healthcare, therapy, medical, or similar setting strongly preferred)
Strong organizational and leadership skills with the ability to manage multiple priorities
Comfort operating in a growth environment and helping launch a new site
High level of professionalism, accountability, and follow-through
Strong communication and relationship-building skills
Proficiency with scheduling systems, operational tools, and basic reporting
Willingness to be fully on-site and serve as a visible leader within the clinic

Responsibilities

Serve as the on-site operational leader for the Aurora clinic, ensuring smooth daily operations
Partner closely with clinical leadership to support clinic growth, staffing needs, and service delivery
Establish and maintain efficient workflows, processes, and operational standards
Monitor clinic performance metrics (scheduling utilization, attendance, operational efficiency) and proactively address gaps
Oversee facility operations, including cleanliness, safety, equipment, and vendor coordination
Manage maintenance requests, repairs, and coordination with property management or vendors
Ensure the clinic environment is welcoming, organized, compliant, and aligned with Above & Beyond standards
Lead clinic readiness for opening, inspections, and ongoing operational needs
Support onboarding and orientation of new clinic teammates
Act as a go-to operational resource for front office staff, RBTs, and clinical leaders
Foster a positive, organized, and professional clinic culture
Provide guidance and support to administrative/front office staff (as applicable)
Oversee clinic scheduling operations in partnership with clinical leaders to optimize utilization
Ensure accuracy and timeliness of administrative workflows, documentation, and internal systems
Identify opportunities to streamline processes and improve efficiency
Support cross-functional coordination with recruiting, HR, billing, and operations teams
Ensure families receive a warm, professional, and well-organized experience from their first interaction onward
Troubleshoot operational issues impacting client experience and clinic flow
Serve as a visible leader within the clinic, helping create a culture of service and care